COVID-19 has brought forward the impetus for businesses, especially those in the hospitality industry, to accelerate the timelines of their digitalisation. Yet, challenges remain for small and medium-sized (SMEs) companies or local businesses.
We ask industry experts to weigh in on the impact the pandemic has wrought on the hospitality industry and share some of the opportunities as well as short and long-term steps organisations can adopt in order to mitigate the business impact of COVID-19.